Old Country Van Lines

Looks like even 6 years later, they’re STILL SCAMMERS!!

First off, to echo ALL these other complaints, I got one quote, they took the downpayment, and then we ended up having to pay OVER DOUBLE what was initially quoted! They contracted us out to OLD COUNTRY VAN LINES, so I’ll be copying this review to them as well.

Then when they got there, they told us to box things like floor lamps and our VACUUM CLEANER. Who boxes those?? So of course they charged us for THEIR boxes. They even nickel & dimed us for another $2000 for them having to SHRINKWRAP stuff!! I have moved on average once every two years the past 20 years, and NOT ONCE have ever had to box my vacuum cleaner, or PAY FOR SHRINKWRAP.

Here’s the biggest kicker: THEY LOST (probably stole) OUR 55” SAMSUNG TV, and so far aren’t even taking our concerns seriously!! Here’s the worst part: ONE group picked our stuff up, and a completely new group dropped it off. So I don’t even know how many times our shipment changed hands, or how many people rifled through our things.

When they were unloading, they set boxes every which way, upside down, on their sides, so there were at least 20 items damaged, even though I had CLEARLY marked the boxes “Fragile” or “This side up.”

I’ve been going back and forth with them over email (to make sure I had written records of them continually blowing me off), and they keep telling me “you refused to get extra insurance.” THEY NEVER OFFERED ME MORE!! I paid EIGHT THOUSAND DOLLARS to these clowns!!! You would think that would’ve bought me some insurance that THEY WOULD TAKE CARE OF MY THINGS!! Otherwise, WTF WAS I PAYING FOR???

Save your money and DO NOT HIRE THESE PEOPLE. They are nothing but highway grifters and DO NOT CARE about you. I would WELCOME a reply from them!! It’s more than Ive gotten over email, that’s for sure!!

Move size: 3 Bedroom Home Service cost: $8000

I hope my review saves you the hassle and heartache I’ve experienced with this company! They will increase their cost before they deliver goods by the thousands and you pay or they threaten to not deliver your goods. Almost 60% of my goods arrived broken or completely damaged beyond repair. They packed, stored and delivered. All the damage was done while they had possession. I had a new wool rug that arrived damp and molded. When they arrived, they hired people off the street to unload. Put holes in the Sheetrock when delivering in our brand new construction. Not a professional or reputable company as they describe themselves. I have a lot more pictures of damage. Refrigerator dented (only a year old). Dining room table wood cracked. And so much more!!

Move size: 2 Bedroom Home Service cost: $8000

This moving company is textbook for who NOT to hire when you move. We moved from Northern California to New Mexico. First they quoted the job at $6000 which we agreed to. They were 6 hours late showing up to pack us out, but they brought a little truck which they had to unpack & come back the next day. The next day they were 4 hours late. When they were done, we were told it would be another $7200. Devastated, all we could do was agree because new owners of the house were moving in the next day. They left garbage, empty tape rolls, water bottles all over. Because we scheduled housecleaning that day, because we thought the movers would be done, they could not complete their job.
13 days later they finally delivered our stuff on a big-rig. They demanded the rest of their fee before unloading one box out of their truck.
Do yourself a favor, hire ANYONE else.

Move size: 4+ Bedroom Home Service cost: $12000

Started off ok, worked with [NAME EDIT] who assured me that it was a mom and pop operation, A++rating on BBB, one driver start to finish, no add-ons ever, no subcontracting ever, no worries, quick turnaround once they picked up..delivery would be the following week. Any questions just give a call. Turned out to be complete lies. Not a mom and pop operation, calls were to someone in NJ who then had to contact NJ dispatch. My mom's small load was in California. [EDIT] I ended up with [NAME EDIT] who was very rude and unresponsive. No A+ BBB rating, in fact, BBB says they are not accredited and are no longer in business. Different drivers. Pick up went OK but delivery was a nightmare. They took my mom's things to some warehouse and then held them there for more than a week and never would tell me if they had been loaded on the semi or if a driver had been assigned. Dispatch and the NJ people blocked my calls. I had to cancel tons of appts. just waiting around. Was told the driver would call the night before to let me know when they were coming. Was told driver would call about an hour before (I had asked them to use my cell number). No call the night before and the hour before they called my mom's empty apartment in Sacramento! We just happened to be at a care management meeting when the semi arrived. Had to pay an extra $75.00 because her door in the facility was more than 75 feet from the truck. ([NAME EDIT] had said not to worry about that in the contract, "that's only when they have to park down the street". Thankfully it is over, but seriously, check out the company better than I did. Lesson learned. I never think people will lie or be dishonest with me. I guess I am jaded now.

Move size: Partial Move Service cost: $2567

On May 22nd 2018, I contracted with Old Country to move from California to Texas. We hardly had any stuff, about 589cf worth of stuff. We paid almost $2300 for the move. The communication from this company is non-existent. Once you have signed your contract & given them your deposit, it is very hard to get in touch with someone again whether on the phone or via email.

The day before our scheduled move, I had to contact their dispatch because no one called me like I was told they would, to find out what time the movers would arrive. I was told they would be there the next day 6/2 between 9am-11am, then about an hour later I get a call saying that due to "logistics convenience" they would be there between 3p-5p. The on the morning of 6/2, I get a call saying that they have to move our pickup to 6/3 8a-10a (one of their workers got hurt & they were up all night with him). Then at 8am on 6/3 I get a text message, not a phone call, telling me that due to "logistics inconvenience" the movers won't be there till 3p-5p. When I tried to explain that this was ridiculous as were already behind schedule, the dispatcher didn't seem to care. When I called the company to complain, they basically said that there wasn't anything they could do.

When the movers finally did show up it was in a budget rental van (not a company moving truck, like I was told they would). They were friendly did well at wrapping everything & protecting everything. When we received our delivery today, the movers showed up in a Sunway Truck (not an Old Country Truck). There were rough unloading the stuff, not very friendly & when I noticed that my husbands piano bench was severely damaged and I brought it to their attention, all I got was "Oh That, well you will have to call the company & file a claim". Then upon leaving they had the nerve to say that "If you would like to tip us, that would be appreciated". I told them I didn't have any cash left on me. I just thought that I was rude.

It took me over an hour to get through to someone at Old Country to see how I go about filing a claim & who I write a complaint letter to. The guy at the other end gave me the information & then hung up on me. **DO NOT DO BUSINESS WITH THIS COMPANY**.

Move size: 2 Bedroom Home Service cost: $2273

They are the worst. Do not hire this company to move your furniture. We actually had to get the police involved in order for them to deliver our furniture. When they did come they didn't put it all back together again. Told my husband that was his problem. Had two pieces broken. Very rude and they overcharged us. Made us pay extra because we filed a complaint with the US DOT. Poor customer service. When you call to find out when they are coming to deliver your furniture, they tell you they will look into it and then don't call you back or answer their phones. I don't know how they stay in business.

Move size: Partial Move Service cost: $3300

I literally had to hire another moving company to have my stuff picked up to get it to California. I paid a deposit and then they asked for cash when I had my stuff picked up. I was charged an additional 1000.00 at that time. My 2nd payment was $1230 on my original quote of 3200 to go VT to southern California. The movers took 150 of out my payment as their "tip". My glass coffee table was shattered and a bunch of stuff was broken when it arrived. They barely put anything in with the glass table to keep it protected. I had to get an investigator from the DOT to get the address for my stuff and then had to call the police department in order to allow the movers into their warehouse when they gave me a specific time for them to show up. My stuff arrived last Wednesday when the original company was supposed to deliver it May 7. I had to go buy an air mattress to use for 10 days and buy other necessary items until my stuff showed up. Use ANYONE but these people. They don't return phone calls or emails and they WILL RIP you off.

Move size: 3 Bedroom Home Service cost: $5200

Old Country Van Lines seems to have reviews that are 5 stars or 1 star. From our recent moving experience with them, here is the reason: expectations are not sufficiently explained. We were originally told, during the sales process, that our belongings would arrive in 3-10 days. The movers packed a very important box in their van that was supposed to be loaded into my car. When I inquired how quickly the box would make it to my new address, since they refused to find the mis-packed box, I was informed that there was an 80% chance it would arrive in 3 days. It took 15 days. During that time, we had an extremely difficult time speaking with anyone who was willing to give us any solid information. Bill, a supervisor, was the first to do so and the first to explain the moving system to us (after 9 days of getting the runaround). Here’s the thing.. don’t expect your belongings until they have enough moves in your area of the country to dispatch a truck. If we had realized that ourselves, we would have been more patient and would have made arrangements to bring more clothing and cookware with us in our vehicle. I am only giving OCVL three stars because of the multiple people who were useless in providing information to us and flat-out lied to us during the process (IE. “I’ll have my supervisor call you.” and “I’ll see if dispatch can give you a call.”) Thank you, Bill, for making this move at all tolerable. I also will add that our belongings were delivered in good condition; only a few broken things (which is fairly normal in a move).

Move size: 3 Bedroom Home Service cost: $6000